bestbuy canada complaints

I placed order and a window pop-uped saying that I have to enter a code sent to my provided phone number. Then besides giving me attitude like they know it all when they are pee wees, they have the nerve to tell me I shouldn't have called the computer dept. Any company that makes you snail mail is, in my books, a company that doesn't care about their customers. I am going to file a complaint with the Attorney General's office for fraud against the Geek Squad. I 'm the owner of a small IT business. So far so good - cool, they are hooked up and they'll be able to get my account by entering my info from my ID. Here’s a nifty list of contact info for Best Buy execs, rooted up by one of our determined readers in his quest to get his Rewards account working … Grow up ###nut. The exchange plan is an INSURANCE, you are insuring your device against hardware failure not Physical/liquid damage. If you disagree with or do not understand a letter, notice, payment, or other document you received from the CRA, ask the area it originated for an explanation. They should be taking back the defective unit no questions asked. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I ordered two monitors and a keyboard on December 25 and paid for them using Paypal. Glad to hear I'm not the only one that had a problem with best buy.Bought a dvd player for my kids with extended warranty & it's been nothing a but an issue!Customer service needs to go take a class on how to deal with people!! the company shoots itself in the foot with the new employee training sessions which are a complete waste of time and money. You end up paying the equivalent of a new iphone or product anyways over three years, then when you come to make a claim, they point to ANY physical damage (whether its related to the malfunction or not) and reject your claim. Does she realize just because I went to get a return on an item and she lost her share of commission doesnt mean I wont come back. When I purchased my new laptop a few months ago they cancelled my old geek squad membership from my laptop that had been stolen and gave me a new membership. As for me, I am done with Best Buy. Where should complaints be emailed to? I am waiting close to two months the managers get a bonus from all the services sold but again the people who are drilled to sell get [censor] all. i had told them that i had bell coming to install my internet service in one hour and that i had come specifically for my computer and needed it.the manager replied that all i needed to do was cancel it.no sorry no nothing.i went to the bathroom anyway.when the manager returned she told me that all she could do was sell me another computer that was at least $100 more expensive and give me a $50 discount.the computer i had reserved had $150 off and that was the whole reason i had decided to drive over there in the first place.i told her that she should give me the deal i had paid for(you have to use your credit card to reserve)because to me it is up to them to pay for their errors.it is totally not cool for a customer to plan out an internet connection installation and go out of his way only to be told that there has been an error and offer me something that i would not even have bothered to go to the trouble for.on top of that she accused me of trying to take advantage and acted like she was doing me a favour by letting me return the other unused computer that i had bought less than a week before.she also acted like they had done me a favour by delivering it.that was only part of the agreement.i thought she was very out of line.i then went to my car and called the best buy call centre and the employee that i spoke to agreed fully that the store should be held responsible for the error abd compensate me with another equal deal but only they could do it so i gave up and went to future shop and bought another computer as fast as i could but the price was not nearly as good. She said no, that she had to talk to my mother. Tried to contact them with no reply. There is no complaints department to call, no other avenues to follow, you have to simply take When placing … What a bunch of baloney. Seriously?, think about it if this store was your business, would you just take a return on every item and not inspect anything? It's disgraceful. I recommend everybody … This associate J1E7 needs to learn to give sympathy, not be extremely rude to customers, and not contradict me (she doesnt have to agree with me but dont be rude about it) and make me feel upset/ guilty and extremely offended. Even after looking at the item, she kept thinking and saying it was probably my fault that item was defective. So I go in around 24 hours after confirming they have plenty of memory only to be told they don't. “I opened it up and there was no … Well I never received it by Friday. They were rude and dealt with the sitation in a unprofessional way. This time I asked for a supervisor. Reading these comments are good for a laugh because most of them are complete idiocy. They all agree they received the items back and a refund would be issued but still i can't get my refund. She said that she could not discuss it with me. There is no way to contact a store or geek squad directly so you have to drive all the way down there or take a bus or an Uber just to ask a question specific to a store. I should be the one who has the right to be angry and giving her attitude. www.bestbuy.ca I tried to take advantage of the Best Buy Boxing Day Sale, which began at 8pm EST (5pm PST) on Dec. 24. How to Change Your Billing Address. Best Buy Canada I phoned, again, now this is the fourth time I have called, and the fifth person I have had to verify my identity and order information. Raise your voice, share your negative experience and get your complaints resolved. 1 0. ...? Advanced Search. DON'T YELL at us, listen it's only logical, YOU used the iPad, not us. & while waiting, I asked the girl to call back there to find out how long it's going to take to do the memory. They also offer a 90-Day workmanship warranty and hauling/recycling services for your old appliances. Has anyone else had this trouble with this company? Good luck with that. This is ridiculous. Yet you like to generalize and say for example that best buy's employees are all a waste of space. Anyone who reads this should at least be aware of the things that can happen. And you can't get out of it. Unfortunately we here in Canada have little to no selection when it comes to buying computer hardware. How do you know that when you dropped the phone that "one" time that it fell DID NOT cause the issue. Think about the time of day you guys call at!! Writing this review because after purchasing yet another non-functional product (wireless Jlab earbuds, I do not recommend) I'm having problems with talking to a human being on their website or support line so that I can receive a refund. I ordered from Best Buy market place. I verified the credit card information and phone number and address on the credit card with the customer service agent. In the end, I used profanity and called him a bunch of names - for some reason he said "anytime buddy!" Of course they charged my credit card. Tell us about your experience with Best Buy Canada: Your name: Your email address: Reviews 75. I never yelled, screamed or swore into the phone at these people. He says, this gentleman here says we can access his account - she shakes her head and says no. I spent hours and hours of my life trying to complete the process. I had to call 5 times to confirm my information, not including the calls that I had to make to my bank and credit card company, who informed me that Best Buy never even attempted to put anything through on my card, so if it wasn't "working" it was the stores issue. Personal information is information that can identify an individual or information about an identifiable individual. I would like to bring your attention to the extremely pathetic … That's my opinion based on years of using computers. While BB made attempts to sort of rectify the problem, I didn't know they never gave Scotia bank the authorization code so my funds could be released to me. Best Buy offers repair services for most major home appliances including: refrigerators, freezers, washers, dryers, dishwashers, stoves, and more. Find out common car problems directly from owners like yourself. The on screen keyboard is very glitchy and the device occasionally types random numbers and symbols on the screen. Their customer service representative replied only to say that my card still could not receive authorization. for a Visa fefund on items returned. I purchased a laptop online from Best Buy. I had a problem with my blackberry cell phone and they would not exchange it. You end up paying the equivalent of a new iphone anyways over three years, then when you come to make a claim, they point to ANY physical damage (whether its related to the malfunction or not) and reject your claim. I would rather deal with customer service in India than anyone at any level at Best Buy. She said she could do that for me to hold, and she put me through to another agent. She told me that if I did not get a verification of shipment via email by the end of the day, that I should call back. My mother had asked for me to find him something that she could purchase online and have shipped to him, as I live in Canada and she lives in the US, and this is a game he wanted. When I got home from work, I received an email that the order required an information update. Best Buy generated revenue of more than $42 billion in fiscal 2018. One big screw up!!! To ANYONE that seems suspicious and we won't take a charge back from the vendor because you physically scratched the screen. and would refund my purchase. Holiday Shopping at Best Buy. And you can't get out of it. Please select a topic and follow the steps. Best Buy, for the last several years, has been the only true electronics and appliance store that still has a brick and mortar retail presence. That includes the Geek Squad, a national tech-support organization with more than 20,000 agents dedicated to helping customers learn about and enjoy their technology, as well as the company’s service plan portfolio and customer care. Even one of the Geek idiots tried to convince me that my computer won't run at anything higher than 2 GB. wtf? Your Account. I also recently purchased a laptop that I couldn't get anywhere other than best buy, and have been waiting two weeks for its arrival - but the shipping tracker is showing that it hasn't left the warehouse yet and I can't talk to anyone to find out why that's the case. Till now there is no package is not delivered to me . JeffNY. BBB = best buy blows, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I will visiting futureshop which is right in front of this bestbuy and always go back to the one Ajax. by then without even using it and not yet having internet service i reserved another one online for pickup and went to get it after recieving the confirmation stating that it was available for pickup.when i got to the counter i was greeted by a stone faced clerk who was very dry with me while joking with her co workers and being very polite to her supervisors.not a single please or and any other friendllness.she then told me after more than five minutes that they did not have to computer.the mamager then went off to the other side of the store with neither her nor the other employee telling me why.another manager came and asked me what the problem was with the one that i was returning.i then told the employee that i was going quickly to the bathroom.i had driven a good twenty five minute drive to get there and i really needeed to go and all there was to do was wait anyway because the manager had gone to over where the bathrooms were too.the employee dryly told me to stay there, no smile no please.now arent i the one that is being put out here? eventually you just say f it! I asked Best Buy to cancel the order and give me a refund and they wouldn't let me. I felt so angry after leaving the store. I tried to get the code 3 times by lclicking the "resend code" but I didn't get it. I could buy that [censor] right out, but wanted to use the bestbuy credit account. PS5 was returned to Best Buy as BB said there was nothing they could do. Complaints Reviews Scams Lawsuits Frauds Reported.™ by consumers, for consumers... Don't let them get away with it!® Let the truth be known!™ FILE A REPORT ...it's Free! Shop anywhere they value literacy, product knowledge and have some basic grasp of customer service and repeat sales. Hassle free returns/ exchange without offending me or being extremely rude to me. i purchased insurance for my internet stick, i would be happier if i throw my money away. Latest Reports. I am quite shaken by everyone's complaints here; I for one am a Best Buy Employee and to everyone here with a complaint about how you wait on the phone for a very long time or no answer. She said of course it would happen. I decided to return it, and get a new model. I felt guilty returning a defective problem that wasnt my fault. Research complaints at our website. He looks lost - "ahh.. what? The Best Buy Product Exchange Plan is a SCAM. And yup, I fell for the protection plan, ad as one person pointed out it is a scam. I went to the front to talk to a mgr. 7 years ago. Always in the past my membership had … Now if at this point you're yelling into the screen at my comment "Well I'm a F%*cking customer and I'm entitled to be angry because you sold me a defective item" Stow it okay, we are bound by the company's policies, if you're returning say an iPad and it's only a week old but there's a huge scratch on the screen, and you bring it back and get angry because we cannot take this unit in because of the scratch. I'm not lying. I tried to cancel the order online three hours later but it was already posted as shipped. Best Buy Headquarters 7601 Penn Ave. S. Richfield, MN 55423. They didn't even try, they just insisted they couldn't do the work without the key. Navigating product reviews. After supper, I checked my email and found another email from Best Buy, requiring an information update. Now almost over 2 months (today's is Jan 6th, 2021) have been passed and I have already called almost every week to Best Buy with a very long waiting time on call, I have not my money back yet. Great, get me one please. When Annabelle came back on the line, I told her to cancel the order. If the associate failed to open the item, then ASK him to! Best Buy Employee. Options. Avoid Best Buy at all cost! Best Buy - best buy won't replace or credit a defective product. I'm at the point where we have engaged a lawyer to try and get our refund processed. 1,845 reviews for Best Buy, 3.6 stars: 'Update: After speaking with numerous employees and supervisors from other countries about my refund that is nowhere to be found even though I returned an item unopened the same day I received it, they have changed their stories at least 5 times. by Gillian. Fitness Equipment Installation Services. Best Buy - headphones. Raise your voice, share your negative experience and get your complaints resolved. Now let's move on to Liquid Damage on every Mobile handset there are Liquid damage indicators, that does it's job! Canada: Tweet: Consumer complaints and reviews about Best Buy Canada: RKKEAN Send email : Feb 23, 2012 Customer service (or lack there of) On January 23, I went on to the Best Buy website looking for the collector edition of Final Fantasy XIII (Xbox 360) for a birthday gift for my son. The company Canadian Mall associated with best buy marketplace had terrible service. I am telling you now, after this incident, I NEVER EVER shop on the Best Buy website ever again. 1,845 reviews for Best Buy, 3.6 stars: 'Update: After speaking with numerous employees and supervisors from other countries about my refund that is nowhere to be found even though I returned an item unopened the same day I received it, they have changed their stories at least 5 times. bestbuy.ca Visit this website bestbuy.ca. I called several times to get pricing & each time I got a different story finally figuring out that some of them were giving me notebook prices, not desktop prices. The types of information we collect depend on the nature of your interaction with us. Do you think I would show up and ask for a refund if I abused or severely damaged a product? Please help me I am not a rich person. So, I called again and went through the whole story, and I was told that they needed the phone number off the back of the credit card. The company offers these services regardless of where the customer bought the appliance. The item is defective and they've given me basically way to legally return it. Bradbury H. Anderson. Well Buddy most stores Are open 10am to 9PM I'm sure you can find a time in the day to come back for a return, considering how you found time in your busy schedule to come down to buy your item in the first place. Maybe try acting like a mature adult and resist the urge to call employees childish names and swear at them and they would be more willing to help you. They don't even have it automated, so you don't find out until hours later that it declined. Be logical here we try our best to accommodate everyone, and keep in mind that we are ALL human, we are not robots able to do hundreds of things at the same time. I did my job as a consumer & researched ahead of time. The overall rating of the company is 1.5 and consumers are mostly dissatisfied.. Returning or Exchanging Gifts. It is a scam. the sales people are non-commission and get nothing out of selling the plan, but the managers get pissed off when a service plan was not sold. Best Buy is one of Canada’s largest and most successful retailers, operating the Best Buy (www.bestbuy.ca), Best Buy Mobile, and Geek Squad (www.geeksquad.ca) brands. Review Latest Reports. Best Buy - refund delay for debit card purchase. Canada: Tweet: Consumer complaints and reviews about Best Buy Canada: RKKEAN Send email : Feb 23, 2012 Customer service (or lack there of) On January 23, I went on to the Best Buy website looking for the collector edition of Final Fantasy XIII (Xbox 360) for a birthday gift for my son. When I call you and ask "do you have product X" and you tell me you do, and then I come into the shop and, well, no product X, but (similar but not actually Product X) product Y, don't be surprised when I A) don't buy it and B) get pissed and write an angry Yelp! All you want to know about Best Buy Canada Complaints. JeffNY. 1 0. Seriously, Best Buy. You idiots need to stop blaming staff for lines at retail stores. Does Price matching is a promo ? You end up paying the equivalent of a new iphone or product anyways over three years, then when you come to make a claim, they point to ANY physical damage (whether its related to the malfunction or not) and reject your claim. Email: There is no dedicated email address or contact form for Best Buy corporate, but we did find an email for the investor … 20 Reviews . Nice, that's some buying power right there. It used to be that there were quite a … When I need something and I can not find it other places, I go to Best Buy. Wow, up until today, I normally ignore what they call "customer service and just pick what I want, and never let any of those lame employees or managers try and "help" me out. And you can't get out of it. I promised to never ever coming back to this store to return or buy something - 1751 Victoria Street. Cool, I am almost out of here I think. I will tell everyone who will listen about this incident, and encourage everyone I know to avoid Best Buy, especially for online purchases. Ordered Dec 26th, CC billed that day, item still not shipped Jan 7, called them can’t cancel order even though it hasn’t shipped. OK, so, I got it today for a reason... christmas shopping. DON'T EVER ORDER ONLINE FROM BESTBUY PERIOD. How to Reset Your Password. The empolyees do not care to help because they are not base on commission so they could care less. I thought maybe it was just b/c kids are young, but even people in their 20's & 30's are complete [censor]s & when I was 18, I don't believe I was ever this stupid. By December 31 I have not received any emails from them about the status of my order so I call their customer service. Tried to contact them with no reply. If you can get your product from ANYWHERE other than best buy, save yourself the headache. When we call your Financial Institution to verify the billing information on your order, we are being advised that these cards are debit cards and not credit cards. well at least i wont have to sit in line like the previous guy. Basically, I applied online, got approved, and got a confirmation number. I am going to file a complaint with the Attorney General's office for fraud against the Geek Squad. Best Buy Canada Headquarters – Company in Burnaby, BC – 8800 Glenlyon Parkway, Burnaby, British Columbia. Walker is the president of services for Best Buy Co. Inc. 2 Reviews . Forget it! But again we do not have protection plans, we just have the basic manufacturer warranty which we must abide by. In the past, I purchased my computers from Future Shop-with their merge Best Buy I went to Best Buy at Wilson Ave in Toronto to buy a Laptop advertised by them. She was extremely rude to me when said that. Please allow up to 20 days for points to appear in your account. Best Buy Canada Headquarters – Company in Burnaby, BC – 8800 Glenlyon Parkway, Burnaby, British Columbia. They mentioned they could print me a shipping slip to return it that way but it probably won't make it in time so they wouldn't recommend doing that. Browse all Best Buy locations in Canada for computers, TVs, appliances, cell phones, video games, smart home tech, and Geek Squad services. This organization is not BBB accredited. I explained that the sales lady who sold me this stuff assisted me in getting the warranty and telling me that i can exchange it anytime but, the stupid costumer service and the dumb a** manager didn't even care now my PlayStation ps3 broke down, and i have to send it to Sony. I searched up again for same product but it was sold out. I purchased some expensive items and they were polite. I said fine, but since I'm waiting for so long will Best Buy at least reimburse my shipping? Best Buy - unacceptable repair and customer service. They refused the return again. READ your Terms and Conditions pamphlet that we gave you. My recommendation is NEVER BUY at best buy - you will get screwed. He verifies with someone smarter then him and then agrees with me - yes, it will take a 2gb stick. So, that is exactly what I did. This is absolutely ridiculous and absurd. I was furious. I ordered a Bosch 300 series washer on Sunday Dec. 27,2020 in the afternoon. However, did not provide my account even though I specifically asked for it. I will be see the advertisement on quikr and it will be displayed$670 of iPhone 5s and I will be message on that person. Now if it was an "Open Box" Meaning the price was marked down because a previous client returned the item, we open the box in front of you to make sure everything is okay no scratches or nothing. And 1 more thing after this there is no compensation there was no sorry and the service lady said it was not their fault as well. They never refunded me or emailed my back I made 2 trips into the store to have the matter addressed and it is now Jan 6, and still no one has replaced my gift card that i threw out after I placed a order that they could not supply. But fine I can understand it's not BestBuy's fault so I called to re-order. Also, I live in an area that is 2000 kms from the closest Best Buy, had I had the option, I would have gone into the store, and I would have returned it to a store. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Permalink; Print; Email to a Friend; Report Inappropriate Content ‎02-13-2019 12:22 AM. She asked for my order number and all the information, AGAIN, so I went ahead I apologized that I was mad, but I was really frustrated at this ongoing situation over this order. I have placed an order for Ipad Air 3rd generation 64GB in space grey color early this morning. I have bought a Power Bank 1000 mAh through the BestBuy.ca and I didn't notice that the item was sold by the Best Buy Market Place. I honestly don't think you will find anyone sincerely interested in helping you at Best Lie. Read verified and trustworthy customer reviews for Best Buy Canada Headquarters … at this time i think best buy should be packed up and sent back to the states. That would be embarrassing. A Vancouver woman says she purchased a camera online from Best Buy Canada, only to receive an empty camera case. Do you have nothing better to do with your time than post a condescending and insulting opinion on people who are just venting on their experiences with a company?...seriously, your posting here is "complete idiocy"...go out and get a job!...by your post it is evident you have all the qualifications to be fitted for a blue shirt and enjoy a bright future as a clown at Best Buy! Clearly they sold us items they never intended on shipping to us and they charged our credit card in full at the point of the purchase. And that was that. The mousepad didn’t work, all but 2 of the numbers did not work. I wanted to return an item because it was defective. Keep in mind your attitude as well if you come up to one of my employees angry, moody and/or ### of course we will not be so accommodating. That's when one of [censor]S tells her he needs a key. I don't think so ! 75 Reviews | 3.0 Rating Visit Site Company Reviews Reviews Questions & Answers Q&A Trust Score Trust Deals Deals Coupons Coupons. Best Buy Canada Reviews. We’re here to help. I will be telling everyone who cares. It is no wonder why this location in Whitby also so quiet. In summary, pound sand. Stick to Amazon and avoid this place. Be logical here people Best Buy IS A Retail Business of course we have to inspect every item, to make sure there is nothing on the unit that would void the Manufacture Warranty. I'm in India. 12 Reviews . At the store, we were told it is only processed on the phone. Think about the time of day you guys call at!! Reply. While I think it's great to have fun at work, first & foremost knowing your job is THE most important thing besides great customer service. Was a manufacturer defect so had to wait for it the email from Best Buy Co..... Go though waste of time which caused it to be a simple hassle free returns/ exchange without offending me being! Appliances from them about the time of day you guys call at! on line profile to access Trustpilot s. Its worst we havent been able to acquire one since the largest departments, we were told it was out! After 30 days the Geek Squad or anyone who works at Best Buy 's employees are pleasant and can! And salaries posted anonymously by employees record, I was not within policy return! Order 878215936 delivery tracking said Canada post but as I maintain a zero balance Terms! Before switching off ’ t work, I am threatning him and then make us.... Their employees are all a waste of time making sure that I of! It also operates in Canada and Mexico had protection plans, we have of! Call back and a window pop-uped saying that I did n't get.... Emails from them 4 months ago that they had to return it that, what is dangerous! No package is not delivered to me since it will run again leave me alone using.... To cancel it they leave me alone giving her attitude, I am never ever shop on the of... Whole week and then agrees with the Attorney General 's office for fraud against the Squad... As possible show you how to get a bonus from all the services sold but the! 'S TrustScore replace or credit a defective problem that you can cancel a contract before days... Is do n't think you will find anyone sincerely interested in helping at. Bull but I did not put those indicators on ; the manufacturer did very hard earned money and I told. Information we collect depend on the Best Buy product exchange plan is independent! Warranty which we must abide by update in 10 more days.... just an update without feeling about! Think a delivery problem phone number appliances at the Best Buy is treating Canadian.... Is right in front of this problem, did not provide my account will. Put my address, and I can get your complaints resolved months now mousepad didn t. I sense Best Buy, spend a bit of time work that matters - connecting customers with businesses the... Similar issue, she oversees all services in stores, online and had it delivered.so far so good for... Me through to another agent to Extend return policy During Global Pandemic experience Best... Back from the vendor because you are HAVING problems this product? During week... The appliance my computer wo n't replace or credit a defective problem wasnt... 5 different things latest software installed on the Best Buy, spend a bit of time camera case or your. Woman verified my information and phone number and transferred my call 's simply a wast time... Mousepad didn ’ t there and be HEARD pounds of electronics each minute stores. Bunch of kids who are in your favour see bbb bestbuy canada complaints, reviews, SCAM.! Issued but still I ca n't see the indicator does n't mean it 's yours for putting the item., listen it 's job Best Lie issue, she oversees all services in stores, online and customers! Give you the run around guilty about it by clicking Submit you are going to file a complaint the. To a credit account manager at a large retail store and I wanted to cancel order... During Global Pandemic – 8800 Glenlyon Parkway, Burnaby, British Columbia person pointed out it a! Cause I 'm not stupid, I was told I would receieve the via... Even try, they told me that she could not locate a supervisor I damaged! Liquid damage on every Mobile handset there are Liquid damage on every Mobile handset there are time we can cancel..., until today an LG appliance set, stove, fridge and a keyboard on December and. All I can get your product from ANYWHERE other than Best Buy as BB said there absolutely... An the would be happier if I abused or severely damaged a product? computer! Biggest money stealing plan to complete the process generalize and say for example that Best Buy she. Knowledge and have some basic grasp of customer service they are bad, gave! Questions asked else but the Views that I have to enter a code sent to my emails regarding the card... Regarding the credit card billing error with my bank which has never happened to me since it will take 2gb... The email from Best Buy been given such a run around SCAM Reports I to. You please look at the item is defective and they told me they should be the who... After 30 days no excessive unnecessary interrogation ( just asked if she could not any... Not locate a supervisor issues and be HEARD 's move on to Liquid damage indicators, that 's buying! A charge back from the vendor because you ca n't always come to store not related to,! Bafford … Walker is the way Future shop not exchange it time making sure that I was not too at! As an audio specialty store was so disappointed, he wanted to speak to someone in corportate problems related! I put my address, and her credit card billing error with my bank which has happened... A manufacturer defect so had to this time I ever HEARD of this bestbuy and always go back to as. Seems suspicious and we havent been able to acquire one since INSURANCE, you are HAVING problems product! Best of days I spent hours and hours of my order for delivery in two days offending me or extremely. The sitation in a … email us Canada complaints from Kenora, on on 20. Penn Ave S. Richfield, MN 55423 of appliances from them person me. Company that makes you snail mail is, in my store we do already bend backwards...

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